Privacy Policy Dewi5000 – Malaysian Member Data Protection

Dewi5000 (referred to as "we", "us", or "the platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy applies to all users of the Dewi5000 platform – including those who browse our website, register an account, or make deposits using Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow or FPX, as well as those who participate in games such as slots, poker, roulette, lottery, or badminton and football betting.

This policy has been drawn up in accordance with Personal Data Protection Act (PDPA) 2010 Malaysia and international industry best practices. We believe transparency is the foundation of trust, and we therefore strive to explain as clearly as possible how your data is managed at Dewi5000.

Please read this Privacy Policy together with Terms & Conditions us for a full overview of your rights and responsibilities as a Dewi5000 member.

Dewi5000 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:

Technical data is collected automatically when you browse or use the Dewi5000 platform via cookies, server logs, and similar tracking technologies. You can manage this data collection through your browser settings or the cookie preferences in your Dewi5000 account.

Dewi5000 only uses your personal data for legitimate, disclosed purposes. The following are the primary purposes for which we collect your data:

• Account management: To create, verify, and maintain your Dewi5000 account, including identity verification (KYC) and age verification (18 years and above).
• Transaction processing: To process deposits via TNG eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and to process your winnings withdrawals.
• Service delivery: To enable you to access and play slots, poker, roulette, lottery, live casino, as well as badminton and football betting on the Dewi5000 platform.
• Security & fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and violations of our Terms & Conditions.
• Service communications: To send important notifications regarding your account, transactions, policy changes, and security information.
• Marketing (with consent): To send you promotional information, bonuses, and Dewi5000 offers where you have consented to receive such communications.
• Legal compliance: To fulfil legal obligations under Malaysia's PDPA and other applicable regulations.
• Platform improvements: To analyse usage patterns and enhance the user experience on Dewi5000.

We will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

Dewi5000 does not sell, rent, or disclose members' personal data to third parties for commercial purposes without your consent. However, in certain limited situations, we may share your data with:

• Payment service providers: Approved Malaysian payment gateway providers (such as TNG eWallet, DuitNow, FPX) for processing your financial transactions. These providers are bound by strict confidentiality agreements.
• Gaming software providers: Licensed gaming software providers that supply slots, poker, roulette, and other games on the Dewi5000 platform. They receive only the data necessary for service delivery.
• Statutory authorities: When Dewi5000 is required by Malaysian law or a valid court order to disclose information.
• Technology service providers: Hosting, cloud computing, and IT infrastructure providers that help us operate the Dewi5000 platform securely.

Dewi5000 never shares member data with competing gaming platforms, data brokers, third-party marketing companies, or any entity that does not have a clear contractual relationship with us.

Dewi5000 takes data security seriously. Our data protection systems incorporate multiple layers of security specifically designed to safeguard members' sensitive information:

• 256-bit SSL Encryption: All communications between your browser and Dewi5000 servers are fully encrypted, preventing any party from intercepting your data in transit.
• Password storage with hashing: Your account password is stored in hashed form and cannot be decrypted — not even Dewi5000 staff are able to view your password.
• Two-factor authentication (2FA): An extra layer of security you can enable to protect your account from unauthorised access.
• Firewall and intrusion detection system (IDS): Dewi5000's server infrastructure is protected by enterprise-grade firewalls and 24/7 threat monitoring.
• Regular security audits: Dewi5000 conducts regular penetration testing and security audits carried out by accredited independent parties.
• Internal access controls: Only Dewi5000 staff with a legitimate business need are permitted to access member data, and all access is logged and monitored.

While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all cyber threats. We encourage you to play your part in keeping your Dewi5000 account secure by using a strong, unique password and enabling the 2FA feature.

As a Dewi5000 member and Malaysian resident protected under PDPA 2010, you have the following rights regarding your personal data held by us:

To exercise any of the above rights, contact the Dewi5000 support team via 24/7 live chat or email us at support@dewi5000.click. We will process your request within 30 business days. Please note that certain requests may be subject to legal obligations that prevent the immediate deletion of specific data.

Dewi5000 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

You can manage your cookie settings through your browser or via the Dewi5000 account settings panel. Please note that disabling essential cookies may affect the functionality of the platform.

Dewi5000 takes the protection of children and young people very seriously. Our platform is strictly intended for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18.

Age verification is carried out at registration and when required through identity document checks. Dewi5000 fully supports online child protection initiatives in Malaysia.

In certain cases, personal data of Dewi5000 members may be transferred to, or processed in, countries outside Malaysia — for example, when we use international cloud computing services or share information with game software providers based abroad.

When such data transfers occur, Dewi5000 ensures that:

• The recipient country maintains a level of data protection that is equivalent to or higher than Malaysia's.
• Appropriate data transfer agreements are in place, including internationally recognised standard contractual clauses.
• Transfers are carried out solely for the purposes stated in this Privacy Policy and nothing beyond that.

We do not transfer Malaysian members' data to any country or entity that does not meet accepted data protection standards.

Dewi5000 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal obligations. The following are general guidelines for our retention periods:

• Active account data: Retained for the duration your Dewi5000 account remains active and for three years after account closure.
• Financial transaction records: Retained for seven years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for five years after the business relationship ends.
• Technical and security logs: Retained for 12 months for security and investigation purposes.
• Marketing communication data: Deleted within 30 days after you unsubscribe.

Once the retention period expires, data will be securely deleted or anonymised using methods that prevent recovery.

If you have any questions, concerns, or complaints regarding how Dewi5000 handles your personal data, we welcome your feedback and are committed to addressing every case with the utmost seriousness.

Contact Dewi5000's Data Protection Officer (DPO) via:

• Email: support@dewi5000.click
• Live Chat: Available 24/7 on the Dewi5000 platform
• Response time: We are committed to responding to all privacy-related enquiries within 5 business days.

Dewi5000 takes every privacy complaint seriously and will thoroughly investigate each case. We believe our members' trust is our most valuable asset, and we will never compromise on privacy protection.